Translate.com LLC ("us", "we", or "our") operates the https://www.translate.com website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Translate.com LLC uses the collected data for various purposes:
Translate.com LLC may process your Personal Data because:
Translate.com LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Under certain circumstances, Translate.com LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Translate.com LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
At Translate.com are implemented the most commonly used technical and organisational measures to ensure the protection and security of the data:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Translate.com LLC aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us via mail by sending your request, with a copy of a government issued photo ID to Translate.com, 610 W Broadway, Suite 201, Jackson, WY 83001, United States.
In certain circumstances, you have the following data protection rights:
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Translate.com LLC (“Translate,” "we," "us," "our") provides its services (the “Service(s)”) to you through its website Translate.com ("Site") and through its applications, subject to the following Terms of Service (as amended from time to time, the "Terms of Service," “Terms”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time.
Any changes will be posted on this page including the most recent revision date. We will also notify you, either through the Services user interface, in an email notification or through other reasonable means. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.
If you do not agree to abide by these or any future Terms, do not use or access (or continue to use or access) the Site.
We do not provide human translations for the following types of content:
No refunds or translations will be given for these types of human translation requests.
The Service is designed to provide accurate and efficient document translation (‘Translation(s)”) by third party translators (“Service Providers”).
Those under 13 years of age are not authorized to use this Site or our Services, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian.
You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. We will not be liable for any loss or damage arising from your failure to comply with this Section.
We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
You acknowledge that we may establish general practices and limits concerning use of the Service, including without limitation the maximum period of time that documents, data or other content will be retained by the Service and the maximum storage space that will be allotted on our servers on your behalf. You agree that we have no responsibility or liability for the deletion or failure to store any documents, data or other content maintained or uploaded by the Service. You acknowledge that we reserve the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.
You are solely responsible for all documents, information, data, text, images, software, photographs, graphics, messages or other materials ("content") that you upload, post, publish or display (hereinafter, "upload") or email or otherwise use via the Service. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:
Payment may be required in order to use some aspects of our Service. Payments will be processed through a third party credit card processor and you agree to abide by its terms policies.
You agree to pay us the amount that is specified in the Service in accordance with the terms available on the Site at www.translate.com/pricing (“Pricing Page”) and in this agreement. We offer various plans which allow you to choose what works best for you.
Depending on the plan you choose, we may bill you monthly based off of the number of words translated, or may bill you when your account hits a specified amount as defined on our Pricing Page. A plan may include a limited number of translated words and therefore an additional charge may be applied for overages which may be billed monthly or when the account reaches a specified amount. We reserve the right to change our prices and will provide notice of the change on the Site. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. You shall be responsible for all taxes associated with Services other than U.S. taxes based on our net income.
Your plan shall automatically renew for subsequent periods of the same length as the initial term unless either party gives the other written notice of termination at least thirty (30) days prior to expiration of the then-current term. For example, if you are on a monthly plan, you will be automatically charged each month until you provide us notice you do not wish to continue the service. If you cancel in the middle of the month, you will not be entitled to a refund for the remainder of the month. If you pay for an annual plan, you will be automatically renewed for another year on your renewal date. If you do not wish to renew your plan, please provide us notice of your intention.
No refunds shall be provided. However, in the event that you are not satisfied with our Service, you may submit a support ticket within 72 hours of receiving the product and we will redo the agreed upon translation. If you do not accept or reject a Translation within 72 hours of being notified of its completion, it will automatically be accepted.
All dates provided for the delivery and completion of Translations are approximate and not guaranteed. Time is not of the essence for delivery or performance, and no delay shall entitle you to reject delivery of the Service or a Translation. We will not be liable in any circumstances for the consequences of any delay in delivery or performance of the Service. All risk in the Translations shall pass to you.
You acknowledge and agree that the Service may contain content or features (collectively "Intellectual Property") protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by Translate.com LLC, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Intellectual Property, in whole or in part, except that the foregoing does not apply to your own Content (as defined below) that you legally upload to the Service. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Service or our Intellectual Property other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith is the property of Translate.com, our affiliates and our partners (the "Software"). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by us.
The Translate.com name and logos are trademarks and service marks of Translate.com LLC and Translate.com (collectively "our Marks"). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Translate.com LLC.
Nothing in these Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of our Marks displayed on the Service, without our prior written consent in each instance. All goodwill generated from the use of our Marks will inure to our exclusive benefit.
Translate.com LLC shall not be liable in any way for any content or materials of any third parties (including users, translators, editors, and reviewers), including, but not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. We reserve the right, although not obligated to, in our sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, we will have the right to remove any content that violates these Terms or is deemed by us, in our sole discretion, to be otherwise objectionable.
You agree that you must review and bear all of the risks and any damages associated with the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content that may have been subject of our Services.
With respect to content or other materials you upload through the Service or share with other users or recipients (collectively, "User Content"), you represent and warrant that you own (or have sufficient rights to) all right, title and interest in and to such User Content, including, without limitation, all copyright and rights of publicity contained therein. By uploading any User Content you hereby grant and will grant Translate.com LLC and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicenseable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Service on your behalf, in any form, medium or technology now known or later developed. This license also includes using any User Content and corresponding translation text to enhance, refine, and improve Translate.com LLC’s services.
You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Service ("Submissions"), provided by you to Translate.com LLC are non-confidential and we will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
You acknowledge and agree that we may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Translate.com LLC, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
We will use reasonable measures to protect any content you provide to us for the purpose of completing the Services. We will not, without your prior consent, disclose to any third party your Content, other than furnishing such information to our directors, officers, employees, agents, consultants, contractors, representatives or affiliated entities who need to have access to such Confidential Information in accordance with the offered Services. We may be required to disclose information pursuant to lawful requests, such as subpoenas or court orders, or in compliance with applicable laws. Although we will use reasonable means to safeguard your information, we cannot and do not provide any guarantees regarding the effectiveness of the security we employ or our ability to prevent third parties, acting unlawfully, from obtaining information that you provide to us. We cannot and do not guarantee that any information provided to us by you will not become public under any circumstances. You should appreciate that all information submitted on the website might potentially be publicly accessible.
You agree to be solely responsible for the use of our translations and shall be solely responsible for abiding by all copyright. We shall not be responsible for any infringements of copyright laws by you or the content you have provided us for completion of the Service. You shall not hold us liable for copyright infringements through any use of our translation or through your use of any copyrighted material unbeknownst to us.
YOU AGREE THAT USE OF COMPANY’S SERVICES AND THE SITE IS AT YOUR SOLE RISK. NEITHER COMPANY, ITS AFFILIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS, OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, WARRANT THAT USE OF THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. NOR DO THEY MAKE ANY WARRANTIES REGARDING WHETHER OR NOT THE SERVICES MEET YOUR REQUIREMENTS OR AS TO THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION OBTAINED FROM THE SITE.
THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND AN "AS AVAILABLE" BASIS. COMPANY HEREBY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
YOU UNDERSTAND AND AGREE THAT YOUR USE OF ANY MATERIAL AND/OR DATA DOWNLOADED FROM THE SITE OR ANY SERVICES OBTAINED THROUGH OR PROVIDED BY COMPANY IS AT YOUR SOLE DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM ANY SUCH DOWNLOAD OR USE OF SUCH INFORMATION OR OTHER RELATED TRANSACTION. WE MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY DOCUMENTS, PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL EMERGE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID US IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
You agree to defend, indemnify and hold harmless Company, any parent company, officers, directors, employees and agents, from and against any and all claims and expenses, including but not limited to reasonable attorneys’ fees, arising from your use of the Site and any products or services purchased by User in connection with the Site.
To the extent the law permits, you release us from any and all claims or liability related to the Service, including but not limited to, any action or inaction of a translator/editor/reviewer, service provider’s failure to comply with applicable law, and failure to accurately perform a service or deliver a good. You agree that you are solely responsible for your interactions with any other user in connection with the Service and we will have no liability or responsibility with respect thereto.
Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through Translate.com. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through our Site and Services.
If you are a California resident, you agree to waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor." If you are a resident of another jurisdiction, you agree to waive any comparable statute or doctrine.
This Agreement is governed, construed, and interpreted by, through and under the laws of the State of Illinois without regard to its conflicts of law provisions. By using this Site, you agree that:
(1) Any claim, dispute, or controversy you may have against Company arising out of, relating to, or connected in any way with this Agreement, or this Site, shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) and conducted before a single arbitrator pursuant to the applicable Rules and Procedures (“Rules and Procedures”) established by AAA;
(2) AAA will decide the location of the arbitration pursuant to the Rules and Procedures, provided that such location would be reasonably convenient for User, or at a location which is mutually agreed upon by User and Company;
(3) Arbitrator will apply Illinois law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law;
(4) There shall be no authority for any claims to be arbitrated on a class or representative basis; arbitration can decide only the User’s and/or Company’s individual claims; and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated;
(5) In the event that User can show that the costs of arbitration will be prohibitive as compared to the costs of litigation, Company will pay as much of the User’s filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and
(6) With the exception of subpart (4) above, if any part of this arbitration provision is deemed to be invalid, unenforceable, illegal or otherwise conflicts with the Rules and Procedures established by AAA, then the remainder of this provision shall remain in full force and effect and shall be construed as if the invalid, unenforceable, illegal or conflicting provision were not contained herein.
If subpart (4) is found to be invalid, unenforceable or illegal, then neither You nor Company shall be entitled to arbitrate your dispute.
Please refer to the AAA website at http://www.adr.org for more information on AAA and its Rules and Procedures.
You agree that we may suspend, terminate or discontinue the Site at any time without prior notice. We reserve the right to terminate this Agreement at our election and for any reason, without prior notice. We reserve the right to immediately terminate or suspend any User accounts or passwords in the event that User violates any of the terms and conditions of this Agreement or engages in any conduct which we, at our sole discretion, consider it to be unacceptable. In the event of any termination, you will immediately cease access to the Site and Services. You agree that Translate.com LLC will not be liable to you or any third-party for any termination of your access to the Service
For contractual purposes, you consent to receive communications from us in an electronic form, and agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing.
You may not rent, lease, license, grant a security interest in, or otherwise transfer, assign, or sublicense your rights hereunder to any third party.
At any time, we may, in our sole discretion and without providing notice or obtaining your consent, assign this entire Agreement or delegate some or all of its responsibilities hereunder.
You may contact us at the following email address: email@example.com.
This Service Provider Agreement (this "Agreement") is entered into by and between Translate.com LLC. ("Company") and you ("Consultant" or "you") (each herein also referred to individually as a "Party," or collectively as the "Parties"), and governs your performance of Services (as defined below). By performing Services, you are consenting to the terms and conditions of this Agreement. If you do not agree to all of the terms of this Agreement, you must not provide Services. In addition, when using certain services provided by Company, you will be subject to any additional terms applicable to such services, including without limitation the Terms of Service located at www.translate.com/legal . All such terms are hereby incorporated by reference into this Agreement.
Payment will be handled in accordance with the published rates we have quoted and provided our customers. Rates are subject to change and are found at translate.com/pricing. Unless otherwise specifically agreed upon by Company in writing (and notwithstanding any other provision of this Agreement), all activity relating to Services will be performed by and only by Consultant. Consultant agrees that it will not (and will not permit others to) violate any agreement with or rights of any third party or, except as expressly authorized by Company in writing hereafter, use or disclose at any time Consultant's own or any third party's confidential information or intellectual property in connection with the Services or otherwise for or on behalf of Company.
You agree that any compensation you accrue by working under this Agreement will be paid to you via PayPal. No other method of payment will be used by us in order to compensate you. Your account must be at a minimum of $20 in order for you to cash out via PayPal via your account. If you wish to terminate your account and have not yet reached $20, please submit a support ticket at http://support.translate.com and we will manually process the PayPal payment to you.
You may not reproduce or otherwise use or distribute any customer content or information. You agree to treat all customer content in confidence and will be held solely responsible for any damages caused by such a disclosure.
Proprietary Information shall not, however, include any information that Consultant can establish (i) was publically known or made generally available without a duty of confidentiality prior to the time of disclosure to Consultant by us; (ii) becomes publicly known or made generally available without a duty of confidentiality after disclosure to Consultant by us through no action or inaction of Consultant; or (iii) is in the rightful possession of Consultant without confidentiality obligations at the time of disclosure by us to Consultant as shown by Consultant’s records kept in the ordinary course of business. Upon termination or as otherwise requested by Company, Consultant will promptly provide to Company all items and copies containing or embodying Proprietary Information (including without limitation all Deliverables), except that Consultant may keep its personal copies of its compensation records and this Agreement.
Any breach of Section 2 or 3 will cause irreparable harm to Company for which damages would not be an adequate remedy, and therefore, Company will be entitled to injunctive relief with respect thereto in addition to any other remedies.