Integrated Zendesk Language Translation App
To interact with customers and solve their tickets, more than 5000 companies, including Uber, Pinterest, Slack, Shopify, and Twitter, rely on Zendesk.
The biggest customer interaction and retention trend among the leading global companies is offering multilingual customer support by well‑trained support agents using automated and semi‑automated translations.
In 2021, automatic translations are picking up business momentum. Customers want to communicate with a brand and receive professional customer service in their native language. According to recent data, over 75% of customers are more likely to return if support is in their own language.
So does it mean that you have to spend money on building a costly multilingual customer support team?
Zendesk Translation Integration Reduces Multilingual Support Costs
Any global company receives and processes hundreds of customer requests in different languages daily. If support is localized in their own language, customers are more likely to use your product again.
However, finding and training bilingual or multilingual agents is the biggest challenge for most companies.
The Translate Zendesk app empowers a single customer support agent to handle customer requests in different languages, fostering respect and trust between your customers and your brand.
With the help of the Zendesk ticket translation plugin from Translate.com, your customers’ incoming messages will be translated automatically. To ensure a response from your agents is as adequate as possible, it will be translated by a human. In general, a monolingual agent can reply to a customer’s request sent in any of the 110+ supported language pairs within less than one hour. Prices start from only 0,025$ per word.
Translate.com’s Zendesk translation app helps build lasting relationships with your customers, communicating in their own language. Whenever your support reps receive a new ticket, they’re able to receive automatic translations of the incoming messages, as well as generate an adequate, prompt reply.
Zendesk Translation App Fosters Cutting‑edge Customer Support
Over 60% of people can’t tell a translated message from a native speaker’s message in chat, making Translate.com’s Zendesk translation API the next big thing for your company to explore.
Translate.com’s customer support tickets translation integrates seamlessly with the Zendesk platform. It will help you understand the needs of your global customers and give a helpful response in their own language quickly.
Request a free demo right now to learn about the full potential of automatic Zendesk content translations from Translate.com.
- 72%of customers are more likely to buy products or services if the information is in their language, according to the Common Sense Advisory
- 56%say finding brand information in their language is even more important than price
- 1,500+satisfied clients are using Zendesk Integration right now
01Translate.com Zendesk application instantly performs machine translation of a client's request and redirects it to your agent.
02If there is any ambiguity, our proficient translators perform human translation at your agent's request.
Pros: MT is the closest we have to real-time translation — and it costs cents if anything at all.
Cons: MT won’t be able to give you a specific tone of voice or tell you how to phrase a given paragraph so it’s persuasive and authoritative in the eyes of your audience. If your brand has a specific style of writing, the machine translations may feel jarring to a customer.
Pros: Establish translation accuracy and confirm all context elements consistent between two languages, and erase the language barrier with your customer.
Cons: Translation is done in a few hours. It tends to cost more than MT.
- Professional Human translation (110+ lang pairs)
- Instant Machine translation (5,900+ lang pairs)
- Fast turnaround time
- Macros & Support Tickets translation
- Advanced HTTPS security & Personal data encryption
- Translation Glossary & Memory
- Over 17,000 professional translators
- CSAT score increase
- Automated translation sending
- Elimination of copying and pasting text
- Uses Translation API Web and mobile app development company.
- Uses API, Custom Integration Largest independent and partner‑managed creative agency in Europe.
- Uses Translation API Global online advertising platform for media buyers, affiliates, ad networks, and publishers.
- Uses Custom Integrations Worldwide leader in integrated risk and compliance management software and services.
- Uses Website Localization, API Customer support and outsourcing service provider for businesses worldwide.
- Uses Weebly Localization, API Professional presentation design agency for business owners, marketers, educators, etc.
To translate incoming and outcoming tickets, use the Zendesk language translation integration application from Translate.com. Depending on the membership plan, you could use only machine translation or communicate with customers with the help of human translators as well. Please, for additional information, visit this page.
By default, Zendesk doesn’t provide any ticket translation solutions. To translate support rep tickets, using external tools is necessary. Zendesk translation app from Translate.com is an example of such external tools that can help your business translate the content of your tickets
If you install the Zendesk translation app from Translate.com, your sales and customer support reps could take advantage of professional human and machine translation across 110+ language pairs. When an incoming message from a customer arrives, it will be automatically translated into the language of your reps. Once they write a response, expert linguists will translate it before sending it to a customer as a reply.
Multilingual support is when reps can speak more than one language in order to provide a comfortable and smooth experience for their international customers. Multilingual support helps build a loyal customer base, drives CSAT scores, and lowers churn rates. Multilingual support can increase a customer base by 29% in comparison to monolingual support.